Contacting Mill Volvo
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STOCKTON ON TEES VOLVO CAR TYRESMILL VOLVO
STOCKTON ON TEES VOLVO CAR TYRESMILL VOLVO
Stockton-on-Tees, Hartburn, Preston-on-Tees, Grangefield, Oxbridge, Portrack
Batteries, Brake Inspection, Brakes, Bulb Replacement, Catalytic Converter, Exhausts, MOT, Servicing, TPMS (Tyre Pressure Monitoring Systems), Tyre Repair, Wheel Alignment
Great customer service. No pressure, made to feel very welcome and comfortable. Ryan was a credit to your business
F
Can't wait to order my car and pick my car up in march!
F
Not as good now Stoneacre have bought the Mill brand. Tried several times today to call to arrange a service. No answer. I don't want to leave a message, other businesses manage to answer their phones, why can't Volvo Stockton? I went to Volmech instead.
F
Very happy with the initial experience and Jack Tyreman was very helpful, but appalled by the procedure for the return of my £300 deposit having subsequently agreed finance via Volvo Finance. Apparently Mill Volvo only do returns once a week, on Tuesdays. They have now had 2 Tuesdays to do this since I collected my car and have not done so. On the second occasion I rang reception and was asked who had sold me the car, and was then told that Jack ‘was not working today’. I explained the issue at which point they told me it would now be next week before my money was returned. I said it was not good enough and wanted to speak to someone else. I was put on hold and when she returned I was informed that ‘Jack had put some paperwork through earlier in the day’ and they were checking to see if mine was amongst them and someone would ring me back within 5-10 minutes. This is despite being told a few moments earlier that Jack was not working. This was at 1630 today. I am still waiting for a call and my money. Time now is 2120. I am distinctly unimpressed by their customer service and I object to being lied to especially when I had seen the necessary paperwork last week when I called in to query the return of the money at that stage. One angry and unhappy customer!
F
Prompt and efficient service as always.
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